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Information in your City of Sachse Utility customer account record, including information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, is excepted from disclosure under Texas Government Code, Chapter 552.1331. Texas Utilities Code, Chapter 182.052 allows a customer, or a representative of the customer, to receive information excepted from disclosure if the information directly relates to utility service provided to the customer and is not confidential by law by completing a Request for Disclosure Form.
To request disclosure of your information, complete and submit this form
Confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer's account record to: (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee's duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.
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