Show All Answers

1. What is SeeClickFix?

SeeClickFix is a reporting platform which allows residents to voice concerns to the City using an app on their smart phone/smart device or the portal on the City’s website: www.cityofsachse.com/seeclickfix.

2. How does SeeClickFix work?

When reporting an issue using SeeClickFix, residents submit the service request and if possible, shoot a photo of their concern. The request is instantly routed to the correct department and staff. This means your service request is addressed quickly and efficiently. You can track progress from beginning to end, so you’ll know when the issue is resolved.

3. How do I download the SeeClickFix app?

There are two easy ways to download the SeeClickFix app on your smart phone: Go to the SeeClickFix webpage and click on the icon for your phone; or go to the App Store and search for SeeClickFix. When you reach the app’s home screen, select Explore Community. You’ll type Sachse, Texas in the search bar and once you see the City of Sachse’s logo you’re done!

4. What kind of issues can be reported?

Residents can voice concerns ranging from non-emergency public safety issues to aesthetic issues. Typical service requests include:

Neighborhood Services

- Inoperable Vehicles
- Unpaved Parking (vehicle, trailer, camper)
- Storage and Parking of Trailers and Commercial Vehicles
- Blight (Detraction to the neighborhood)
- Graffiti
- Illegal Dumping
- Vegetation (Grass/Weeds)
- Bulk Trash (Excessive/Early Placement)
- Trees
- Garbage/Recycle Containers
- Home Occupation
- Bandit Signs
- Swimming Pools & Hot Tubs
- Vacant/Abandoned Structures
- Property Maintenance
- Housing Quality Standards (Rental Units)
- Signs

Development Services

- Building Violations (Residential)
- Building Violations (Commercial)

Parks

- Exterior Lighting City Property
- Playground Equipment
- Public Restrooms
- Parks

Public Works

- Streets
- Sidewalks
- Alleys
- Curbs
- Drainage
- Water Leak
- Water Meter
- Water Pressure/Water Quality
- Sewer Backup
- Road Signs & Traffic Signals/Lighting

5. Can emergency situations be reported on SeeClickFix?

All emergency issues, such as an ongoing crime or health issues, need to be reported by calling 911.

6. Will all reported issues be corrected?

It depends on the type of issues reported. In some cases, funding is a component used to analyze how the reported concern is handled.

7. Can I submit SeeClickFix requests anonymously?

SeeClickFix allows the reporting party to remain anonymous.

8. Who do I contact if I need help with SeeClickFix?

If you need more information or simply have questions, email rmendez@cityofsachse.com.