Responsibilities
The Utility Billing Department manages the city's billing, establishes new accounts, and finalizes accounts for water, wastewater, recycling, and trash service. Responsibilities also include:

• Answering customer inquiries
• Processing and mailing bills
• Processing payments
• Providing trash and recycling service information to customers

Contact Us
For more information about utility services, please contact the Utility Billing Department at 972.495.1212, option 1. For after-hours emergencies, please call 972.495.2271 and speak to dispatch.

Resources

• Pay your utility bill
• Water/Sewer Rates and How to Figure Your Bill 
• Setting up water service 
• Request electronic billing
• Sachse's Water Conservation Measures - Guidelines for Landscape Watering
• Water leak information