Water Leak Information
Adjustments made for consumption and related charges.
(1) The finance department may allow reasonable adjustments for consumption and related
charges for water and sewer where deemed reasonable under the known facts in order
to insure fairness, equity, and reasonableness. The city's finance department may
make payment agreements with customers on payment of high water bills. If the recommended
adjustment or agreement is not acceptable to the consumer, he may appeal the decision
to the city manager, whose determination shall be final.
(2) In the event the user, consumer, and/or subscriber shall apply for an adjustment for
water usage due to a leak, the burden of proof will be on the customer to establish
that there is a leak and that it is not the result of his own negligence or omission.
An application for an adjustment can be made over the telephone, by e-mail, or by
(3) The city will provide for a credit to be made to a current customer's account when
a leak has been detected. In order to receive this credit, the customer should produce
a receipt for repair parts as evidence that the high consumption actually resulted
from a water leak that is now repaired. When the next month's reading is obtained
and the consumption is in line with prior consumption amounts, the amount of the credit
can be calculated. This insures that the water leak has been corrected.