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Utility Billing
Cassandra Spencer
Utility Billing Supervisor

Vanessa Lopez
Customer Service Representative

3815 Sachse Rd.
Building B
Sachse, TX  75048

Ph: 469.429.4763
Fx: 972.495.9356

Monday - Friday
8:00 am - 5:00 pm
The Utility Billing Department manages the city's billing, establishes new accounts, and finalizes accounts for water, wastewater, recycling, and trash service. Responsibilities also include:
  • Answering customer inquiries
  • Processing and mailing bills
  • Processing payments
  • Providing trash and recycling service information to customers

E-Bills Option
Receive a monthly utility bill, late notice reminder, and service disconnection notice (if necessary) electronically. An option to be completely paperless or have a statement mailed is also an option. Complete and submit the form.

Telephone Notifications
Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt out of receiving telephone notifications, complete the form.

Contact Us - After Hours
For after-hours emergencies, please call 972.495.2271 and speak to dispatch.

Disconnect for Non-payment.
After hour reconnection is available if your water service has been disconnected due to non-payment. A $75 after-hour fee is assessed on your account for restoration after 4:00 p.m. Monday-Friday or on weekends. Call (972) 495-2271, option 2. A technician will be dispatched.

New Service Application
All new service requests require a $100 deposit; (letter of credit or senior exemption) a copy of your valid driver's license, and proof of residency (lease or closing documentation). New Commercial requests are based on meter size. Minimum 24 hour notice once complete documents are received. All new customer application information received by fax must have a notarized signature on each form.

Disconnect Service Request
Disconnection request requires  24 hour notice Monday-Friday. Refund checks (if applicable) may take 4-6 weeks for processing.

Transfer Service Application
Transfer service from a current Sachse account to a new location in Sachse for $10.00 (current account must be in good standing). The final bill payment at the original residence remains the customer responsibility.

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