Utility Billing Supervisor
Customer Service Representative
3815 Sachse Rd.
Monday - Friday
8:00 am - 5:00 pm
The Utility Billing Department manages the city's billing, establishes new accounts, and finalizes accounts for water, wastewater, recycling, and trash service. Responsibilities also include:
- Answering customer inquiries
- Processing and mailing bills
- Processing payments
- Providing trash and recycling service information to customers
Receive a monthly utility bill, late notice reminder, and service disconnection notice (if necessary) electronically. An option to be completely paperless or have a statement mailed is also an option. Complete and submit the form
Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt out of receiving telephone notifications, complete the form
Contact Us - After Hours
For after-hours emergencies, please call 972.495.2271 and speak to dispatch.
Disconnect for Non-payment.
After hour reconnection is available if your water service has been disconnected due to non-payment. A $75 after-hour fee is assessed on your account for restoration after 4:00 p.m. Monday-Friday or on weekends. Call (972) 495-2271, option 2. A technician will be dispatched.
New Service Application
All new service requests
require a $100 deposit; (letter of credit or senior exemption) a copy of your valid driver's license, and proof of residency (lease or closing documentation). New Commercial requests
are based on meter size. Minimum 24 hour notice once complete documents are received. All new customer application information received by fax must have a notarized signature on each form. Welcome Packet
Disconnect Service Request
requires 24 hour notice Monday-Friday. Refund checks (if applicable) may take 4-6 weeks for processing.
Transfer Service Application
from a current Sachse account to a new location in Sachse for $10.00 (current account must be in good standing). The final bill payment at the original residence remains the customer responsibility.
ALL FORMS MUST BE SIGNED AND INCLUDE A COPY OF YOUR PHOTO ID TO BE PROCESSED. SERVICE REQUESTS RECEIVED AFTER 12 P.M. WILL BE EFFECTIVE THE NEXT BUSINESS DAY.