Show All Answers

1. How does my trash collection work?

CWD will empty the cart using  Automated Side Load (ASL) trucks. ASL trucks must have adequate space in the street or alleyway for the truck to line up to a cart and allow for the truck's arm and claw to extend to retrieve the cart.  In order to protect your property, the driver will not service your cart(s) if vehicles or other obstacles are positioned too close to the cart(s).

2. Where do I place carts if I have more than one cart?

Please make sure the cart has at least three feet clearance from mailboxes, parked cars, gas, or water meters, etc. and that the handle is facing the house.  If you recycle, please leave a three foot clearance between the trash cart and recycle cart. 

3. What if I need an additional trash cart?

Should you find that you are consistently having more trash than what fits in your trash cart, contact City of Sachse at 469.429.4763 to order an additional cart.  There is a minimal monthly fee for each additional cart.

4. Who do I call for repairs?

Call CWD Customer Service, (972)392-9300, Option 2 or email Customerservice@cdw.to

5. What about items that will not fit in my cart?

CWD will collect bulk / brush items once per month. Bulk is limited to 6 cubic yards. Bundled brush is unlimited using these parameters: 1. bundle brush four (4) feet by two (2) feet lengths; 2. cannot weigh more than 40 pounds per bundle.  Acceptable and prohibited bulky waste are detailed under Trash Services.  

6. What about appliances?

U.S. EPA prohibits the disposal of goods containing Freon.  The resident is responsible for having refrigerant removed and tagged by a licensed technician.

7. What if I do not want to wait for the once a month bundled brush and bulk pickup?

Pick up option:  You may call CWD Weekdays: 7:30 am - 5:30 pm Saturdays: 8:00 am - 2:00 pm. (972)392.9300 Option 2  to schedule a special pickup.  There is a minimum charge for this service and payment must be made in advance.  

Drop off option:  C.M. Hinton, Jr. Regional Landfill, located at 3175 Elm Grove Road. 

8. What if a holiday falls on my collection day?

Holidays observed by Community Waste Disposal (CWD) are: New Year’s Day, Memorial Day, Labor Day, Thanksgiving, and Christmas Day. If your collection day falls on a Holiday, collection for the entire week will be moved over to the next day ending with a Saturday pickup. For example: If your scheduled pickup day falls on Monday and Monday is a holiday, your collection day will move over to Tuesday and so on for the rest of the week.

9. Are we going to have a Spring Cleanup?

Yes, once a year, usually in April, Sachse will host a city-wide cleanup day.  Check the website for further details. 

10. What about household hazardous waste?

Once a year, Sachse will have a household hazardous waste collection day.  It will be posted on the city's website or you may call 972.495.1212 for more information as it is available.  You may also bring your items to the Household Chemical Collection Center located at 11234 Plano Road, Dallas.  Visit their website for more information and a list of what is accepted.

11. What about my electronic waste (e-waste)?

Once a year, usually in April, Sachse will host an electronic waste event during the Spring Cleanup.  Check the website for further details.