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Utility Billing
Responsibilities
- Manages the City's utility billing function
- Establishes new accounts
- Answers customer inquiries
- Processes payments
- Providing trash and recycling service information to customers
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STEPS TO HELP CONFIRM WATER USE
Click here for a quick reference at your meter.
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MY WATER ADVISOR
It’s free, secure and now available! Sachse residents can now closely monitor their water usage, receive alerts on specified-use targets, and send a message to the City’s Utility Billing Department. A portal called My Water Advisor allows residents to begin the monitoring service by entering the unique account number found on the water bill. Reviewing consumption during winter averaging will help residents develop a baseline for their personal water use; plus promote quick response to any constant water flow that could affect the upcoming waste water rate. See registration details by selecting My Water Advisor Consumption Portal.
New Residential Service Application
Applicant name and proof of residency documentation name must be the same
Required documents
- Deposit required based on meter size, letter of credit or senior exemption required
- Deposit may be processed using the Credit Card Authorization form if in-person payment is not desired
- Copy of valid driver's license
- Proof of residency
- Lease Agreement
- Settlement or Closing document showing buyer, seller and settlement date (Price can be redacted)
- Trash/recycle carts should remain with the residence for existing homes. Report the number and color of carts found. The City will handle delivery of carts for new construction.
Minimum 24 hour connection once all documents are received via fax, email or in-person.
New Commercial Service Application
- Deposit required based on meter size, letter of credit or senior exemption
- Copy of valid driver's license
- Proof of residency
- Lease Agreement
- Settlement or Closing document showing buyer, seller and settlement date (Price can be redacted)
Minimum 24 hour connection once all documents are received via fax, email or in-person.
Cash, check, money order, and credit card payments accepted in-person, drop box, by phone or by mail.
Drop Box
- Night Drop located at the Municipal Complex between the Library and City Hall
- Indoor under-the-counter drop slot is located in the hallway at the public counter area preceding the Utility Billing window
Automatic Draft
Save time - pay by phone (866)933-4027
- Access your account 24 hours a day, 365 days a year
- Hear real-time balances, payment amounts and due dates
- Enter your information securely through an automated system. City utility account number is required.
- $1.25 processing fee per payment
Online account access
- Access your account 24 hours a day, 365 days a year
- Visa, MasterCard and Discover accepted
- Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.
- View real-time balances, and consumption history
- $1.25 processing fee per payment
Banking Online Bill Pay
- When registering for online bill payment on your banks' website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment. If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.
- If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.
- If electronically, notify Utility Billing with the payment date, and payment amount.
- If by check, allow a minimum of 7 days for your bank to deliver by mail.
Hardship Payment Plan Request
Requests for a payment plan must be received before the due date of the 20th. All payments not received by the due date will be subject to disconnection. Up to 3 hardship payment arrangements are available annually.
E-Bills
With E-Bill, you receive your utility bill in an email instead of a paper bill by mail. In addition, late notice reminders or service disconnection notices occur electronically. This convenient and secure service is free, and helps the environment by reducing the use of paper.
Sign up for E-Bill using this online form.
Telephone Notifications
Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt out of receiving telephone notifications, complete this form.
Disconnect Service Request
- Available Monday-Friday with 24 hour notice. Refunds (If applicable) processed within 4-6 weeks.
Transfer Service Request
After-hour reconnection
Available if your water service has been disconnected due to non-payment. A $40 after-hour fee (in addition to $35 disconnect) is assessed on your account for restoration after 4:00 p.m. Monday-Friday or on weekends.
- Call (972) 495-2271, option 2 to have a technician dispatched.
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Cassandra Spencer
Utility Billing Supervisor
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Vanessa Lopez
Customer Service Representative
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Utility Billing
Physical Address
3815 Sachse Rd.
Building B
Sachse, TX 75048
Phone: 469.429.4763Fax: 972.495.9356Emergency: 972.495.2271