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Utility Billing
Responsibilities
- Manages the City's utility billing function
- Establishes new accounts
- Answers customer inquiries
- Processes payments
- Providing trash and recycling service information to customers
New Residential Service Application
Required documents
- Application- Applicant's name and proof of residency documentation name must be the same
- Deposit- amount is based on meter size and may be processed using the Credit Card Authorization form
- Exemptions- 12 consecutive months good standing letter of credit from a current utility company or applicant 62+ years of age
- Copy of valid driver’s license, state identification card, or passport
- Proof of residency- Applicant's name and proof of residency documentation name must be the same
- Lease/Rental Agreement- first and last page showing all signatures
- Settlement or Closing document- must show buyer, seller and settlement/closing date (price can be redacted)
- Trash/recycle carts should remain with the residence for existing homes. Report the number and color of carts found. The City will handle delivery of carts for new construction.
Minimum 24 business hour connection once all documents are received.
All documents can be submitted via email at utilitybilling@cityofsachse.com or in person at City Hall located at 3815 B Sachse Rd Sachse, TX 75048.
New Commercial Service Application
- Deposit required based on meter size, letter of credit or senior exemption
- Copy of valid driver’s license
- Proof of residency
- Lease Agreement
- Settlement or Closing document showing buyer, seller and settlement date (Price can be redacted)
Minimum 24 hour connection once all documents are received via fax, or email.
Our Current Payment Methods:
- Cash
- Check or Money order- accepted at drop box or by mail
- Credit/Debit Cards- accepted by phone at 866-933-4027 or online
Payment Assistance Resources
Please visit our Payment Assistance Resources page to view the programs that may be available.
Drop Box
Our Utility Payment Dropbox has moved! New location is: Across from Sachse City Hall. The old dropbox location and box will not be used effective October 1st, 2023.
- Night or weekend Drop Box located at the Municipal Complex across from City Hall
Credit/Debit Card Draft
Utility Billing Online offers you the ability to make a one-time payment, schedule a future payment, or setup recurring payments directly. When you register your account, notifications for expired cards or inability to process payments will be automatically delivered. Any customers who are currently on credit card draft but does not register their account with Utility Billing Online will not receive notifications and could result in non payment.
Automatic Draft
Pay By Phone (866)933-4027
- Access your account 24 hours a day, 365 days a year
- Hear real-time balances, payment amounts and due dates
- Enter your information securely through an automated system. City utility account number is required.
Online Account Access
- Access your account 24 hours a day, 365 days a year
- Visa, MasterCard and Discover accepted
- Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.
- View real-time balances, and consumption history
Banking Online Bill Pay
- When registering for online bill payment on your banks’ website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment. If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.
- If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.
- If electronically, notify Utility Billing with the payment date, and payment amount.
- If by check, allow a minimum of 7 days for your bank to deliver by mail.
Hardship Payment Plan Extension Request
Requests for a payment plan must be received before the due date of the 26th. Up to 3 hardship payment arrangements are available annually.
E-Bills
With E-Bill, you receive your utility bill in an email instead of a paper bill by mail. In addition, late notice reminders or service disconnection notices occur electronically. This convenient and secure service is free, and helps the environment by reducing the use of paper.
Sign up for E-Bill using this online form.
Telephone Notifications
Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt out of receiving telephone notifications, complete this form.
Disconnect Service Request
- Account Change Form- Available Monday-Friday with 24 business hours notice. Refunds (If applicable) processed within 4-6 weeks.
Transfer Service Request
After-hour reconnection
Available if your water service has been disconnected due to non-payment. A $40 after-hour fee (in addition to $35 disconnect) is assessed on your account for restoration between 5:00pm- 8:00pm. Restoration after 8:00pm is not available.
- Monday - Thursdays 5:30pm to 8:00pm call (469) 628-0617
- Fridays after 11:30am and Weekends: Call (972) 495-2271, option 2 to have a technician dispatched.
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Utility Billing
Physical Address
3815 Sachse Rd.
Building B
Sachse, TX 75048
Phone: 469-429-4763Fax: 972-495-9356Emergency Phone: 972-495-2271
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Lisa Tomaszewski
Customer Service Representative
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Carletta Mims
Customer Service Representative
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Vanessa Lopez
Utility Billing Supervisor