Utility Billing

Responsibilities


  • Manages the City's utility billing function
  • Establishes new accounts
  • Answers customer inquiries
  • Processes payments
  • Providing trash and recycling service information to customers

 

  1. Residential New Service Application
  2. Commercial New Service Application

New Residential Service Application

Applicant name and proof of residency documentation name must be the same

Required documents

  1. Deposit required based on meter size, letter of credit or senior exemption required
    • Deposit may be processed using the Credit Card Authorization form if in-person payment is not desired
  2. Copy of valid driver's license
  3. Proof of residency
    • Lease Agreement
    • Settlement or Closing document showing buyer, seller and settlement date (Price can be redacted)
  4. Trash/recycle carts should remain with the residence for existing homes.  Report the number and color of carts found.   The City will handle delivery of carts for new construction.

Minimum 24 hour connection once all documents are received via fax, email or in-person.

Sachse IVR
  1. Payment Options
  2. Billing Options
  3. Disconnect or Transfer Service Request
  4. After-Hour Reconnection

Cash, check, money order, and credit card payments accepted in-person, drop box, by phone or by mail.

Drop Box

  • Night Drop located at the Municipal Complex between the Library and City Hall
  • Indoor under-the-counter drop slot is located in the hallway at the public counter area preceding the Utility Billing window

Automatic Draft

Save time - pay by phone (866)933-4027

  • Access your account 24 hours a day, 365 days a year
  • Hear real-time balances, payment amounts and due dates
  • Enter your information securely through an automated system.  City utility account number is required.
  • $1.25 processing fee per payment

Online account access 

  • Access your account 24 hours a day, 365 days a year
  • Visa, MasterCard and Discover accepted
  • Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.
  • View real-time balances, and consumption history
  • $1.25 processing fee per payment 

Banking Online Bill Pay

  • When registering for online bill payment on your banks' website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment.  If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.  
  • If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.
    • If electronically, notify Utility Billing with the payment date, and payment amount.
    • If by check, allow a minimum of 7 days for your bank to deliver by mail.

Hardship Payment Plan Request

Requests for a payment plan must be received before the due date of the 20th.  All payments not received by the due date will be subject to disconnection.  Up to 3 hardship payment arrangements are available annually.