Utility Billing

New Hours (1)

Responsibilities


  • Manages the City's utility billing function
  • Establishes new accounts
  • Answers customer inquiries
  • Processes payments
  • Providing trash and recycling service information to customers

Annual Water System Maintenance Planned March 1-29

  1. 2022-01-31 NTMWD Annual Water System Maintenance Planned March 1-29_final.pdf
  1. Residential New Service Application
  2. Commercial New Service Application

New Residential Service Application

Applicant name and proof of residency documentation name must be the same

Required documents

  1. Deposit required based on meter size, letter of credit or senior exemption required
    • Deposit may be processed using the Credit Card Authorization form.
  2. Copy of valid driver’s license
  3. Proof of residency
    • Lease Agreement
    • Settlement or Closing document showing buyer, seller and settlement date (Price can be redacted)
  4. Trash/recycle carts should remain with the residence for existing homes.  Report the number and color of carts found.   The City will handle delivery of carts for new construction.

Minimum 24 hour connection once all documents are received via fax, or email.

  1. Payment Options
  2. Billing Options
  3. Disconnect or Transfer Service Request
  4. After-Hour Reconnection

Payment Assistance Resources

Please visit our Payment Assistance Resources page to view the programs that may be available.

Credit Card draft

Utility Billing Online offers you the ability to make a one-time payment, schedule a future payment, or setup recurring payments directly. When you register your account, notifications for expired cards or inability to process payments will be automatically delivered.  Any customers who are currently on credit card draft but does not register their account with Utility Billing Online will not receive notifications and could result in non payment.

Cash, check, money order, and credit card payments accepted at drop box, by phone or by mail.

Drop Box

  • Night Drop located at the Municipal Complex between the Library and City Hall

Automatic Draft

Pay by phone (866)933-4027

  • Access your account 24 hours a day, 365 days a year
  • Hear real-time balances, payment amounts and due dates
  • Enter your information securely through an automated system.  City utility account number is required.

Online account access 

  • Access your account 24 hours a day, 365 days a year
  • Visa, MasterCard and Discover accepted
  • Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.
  • View real-time balances, and consumption history

Banking Online Bill Pay

  • When registering for online bill payment on your banks’ website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment.  If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.  
  • If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.
    • If electronically, notify Utility Billing with the payment date, and payment amount.
    • If by check, allow a minimum of 7 days for your bank to deliver by mail.

Hardship Payment Plan Request

Requests for a payment plan must be received before the due date of the 26th.  Up to 3 hardship payment arrangements are available annually.